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Support · Service & parts
Tell us what you’re seeing on site.
Open a ticket and we'll route it to the right engineer — typically with a response within one business day. For urgent in-operation issues, the customer portal has a 24/7 priority line.
Faster routes
- Logged-in customers: Open ai.xdr.com.au — your rigs and serials are pre-attached, and you can stream Xenon logs directly into the ticket.
- Phone: +61 7 3381 5363 — Australia workshop, business hours AEST.
- Email: [email protected] — for general parts and service queries.